Refund policy

Refund & Return Policy – KiyaKreations (Shopify Version, 2026)

At KiyaKreations, we strive to provide high-quality handmade and custom products. Due to the nature of our items, please review our policy carefully before making a purchase.

Order Cancellations

  • Orders can be canceled within 24 hours of purchase for a full refund.

  • After 24 hours, orders may already be in production and cannot be canceled.

Returns & Exchanges

  • Custom, or personalized items are final sale and cannot be returned or exchanged unless they arrive damaged or defective.

  • Ready-made (non-custom) items may be returned within 14 days of delivery.

  • To be eligible for a return:

    • Item must be unused and in original condition

    • Must be in original packaging

    • Proof of purchase is required

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect:

  • Contact us within 7 days of delivery at KiyaaKreationss@gmail.com

  • Include your order number and clear photos of the issue

  • Once reviewed, we will offer:

    • A replacement, or

    • A full refund (including shipping if applicable)

Return Process (Shopify Orders)

  1. Email us to request a return authorization

  2. Once approved, you will receive return instructions

  3. Ship the item back using a trackable shipping service

  • Returns sent without approval may not be accepted.

Refunds

  • Once your return is received and inspected, we will notify you of approval.

  • Approved refunds will be issued to your original payment method.

  • Please allow 5–10 business days for the refund to appear, depending on your bank or provider.

Shipping Costs

  • Original shipping fees are non-refundable, unless the return is due to our error.

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

Non-Refundable Situations

We do not offer refunds or replacements for:

  • Incorrect shipping address provided at checkout

  • Packages marked as delivered by the carrier

  • Delays caused by shipping carriers

  • Minor color or design variations due to handmade nature

  • Change of mind on custom or personalized items

Lost or Stolen Packages

KiyaKreations is not responsible for lost or stolen packages marked as delivered. Please contact the shipping carrier directly to file a claim.

Contact Information

For all return, refund, or order inquiries, contact us at:
Email:  KiyaaKreationss@gmail.com
Business Hours: Thursday - Sunday 10:00 am - 7:00 pm 

Policy Updates

We reserve the right to update this Refund & Return Policy at any time. Updates will be posted on this page with the revised effective date.

Thank you for shopping with KiyaKreations!