Shipping policy

Shipping Policy – KiyaKreations (Updated 2026)

Shipping Address

Please ensure that the shipping address entered at checkout is correct.

KiyaKreations will NOT be held responsible for packages delivered to an incorrect address due to customer error. Once an order has been shipped, we are unable to intercept or reroute the package.

Shipping Responsibility & Liability

KiyaKreations is not responsible for packages once they have been handed over to USPS.

  • For any delivery issues, please contact USPS directly or visit your local post office

  • KiyaKreations is NOT RESPONSIBLE for lost, stolen, or missing packages marked as delivered

Signature Requirement

Some packages may require a signature upon delivery for security purposes.
If a signature is required and no one is available to receive the package, the carrier may attempt redelivery or hold the package at your local post office.

Processing & Delivery Time

  • Orders are processed within 3–7 business days

  • Orders are shipped as soon as possible after processing

  • Delivery times may vary depending on USPS and external factors

Please allow additional time during peak seasons or due to postal delays, which are outside of our control.

Tracking Information

Yes, tracking numbers are provided.

  • Tracking details will be sent once your order has shipped

  • Please allow time for tracking updates to appear in the system

  • Delays may occur due to postal service issues or unforeseen circumstances

International Shipping

At this time, KiyaKreations does NOT offer international shipping.

Order Cancellations

If you need to cancel an order that has not yet been processed, please contact us immediately at:
KiyaaKreationss@gmail.com

Once an order has been processed or shipped, it cannot be canceled.

Shipping Restrictions

Certain items cannot be shipped to specific locations due to legal restrictions:

1. Stun Guns – Cannot be shipped to:

  • International locations

  • Illinois

  • Massachusetts

  • Michigan

  • Wisconsin

2. Tasers – Cannot be shipped to:

  • International locations

  • Alaska

  • Massachusetts

  • New York

  • Washington, D.C.

Orders placed in restricted areas may be canceled.

Delivered but Not Received

If your tracking shows “delivered” but you have not received your package:

  • Check with neighbors or household members

  • Contact your local USPS office

  • File a claim directly with USPS if necessary

Shipping Insurance

KiyaKreations offers optional Shipping Insurance at checkout.

  • If purchased, you may file a claim for lost, damaged, or stolen packages

  • If your claim is approved, a replacement item may be sent

If shipping insurance is not added, KiyaKreations and USPS are not liable for lost, damaged, or stolen packages.

Thank you for your understanding and for supporting KiyaKreations!